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Help & FAQs

How do I place an order?
How do I pay for my order?
What are the payment terms?
Whom can I call to help me with my order?
How long does it take to get my order?
Can I put a logo on my card?
Can I change my order?
What is your return policy?
If my order does not satisfy my needs, what do I do?
Whom do I contact with billing questions?
How much will my shipping and processing cost?
Can I ship my order to an international location?
Will I be charged sales tax on my order?
How do I make an additional donation to my order?


How do I place an order?
Choose any of the following methods:
  • Online
    The complete holiday collection is available online.
  • By Phone
    800-247-1694. We are ready for your call Monday through Friday from 8:00 am to 5:00 pm CST.
  • By Fax
    800-879-6780 (please do not send artwork via fax.)
  • By Mail
    Complete the order form and mail to:
    ACS Holiday Collection
    2800 Gholson Road
    Waco TX, 76704

How do I pay for my order?
Choose from one of the following methods:
  • Credit Card
    We accept MasterCard, Visa, American Express, and Discover.

What are the payment terms?
Payment is due upon receipt of merchandise.

Whom can I call to help me with my order?
If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at 800-247-1694, Monday through Friday between the hours of 8 a.m. and 5 p.m. CST. Otherwise e-mail customerservice@acsholidaycollection.org and we will contact you in a timely manner.

How long does it take to get my order?
On most orders, allow 3 to 5 working days after we receive your order for personalization, plus ground UPS standard delivery time. To ensure timely delivery, unless otherwise specified, orders placed in December will automatically be shipped priority rate and billed to your account.

Can I put a logo on my card?
Email at customerservice@acsholidaycollection.org or call 800-247-1694 for additional charges to put a logo on the card.


Can I change my order?
We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can't guarantee that we'll be able to intercept or change any order once it has reached our plant. It's crucial that you make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. Call (please do not fax) the Customer Service department at 800-247-1694.

What is your return policy?
We stand behind the quality of all our products. However, if you are not completely satisfied with a product for any reason, please contact us for a full refund, credit or exchange.

If my order does not satisfy my needs, what do I do?
If you are not completely satisfied with your order, just call us toll free at 800-247-1694 or send an e-mail message to Customer Service. We’ll gladly give you a full refund, credit, or replacement order.

Whom do I contact with billing questions?
Please call 800-247-1694 or contact customerservice@acsholidaycollection.org.

How much will my shipping and processing cost?
The following shipping and processing charges apply to orders prepaid by credit card:

Order Amount Ground Second-Day Next-Day
Up to $24.99 $8.00 $20.00 $50.00
$25.00-$199.99 $12.00 $35.00 $75.00
$200.00 - $399.99 $18.00 $55.00 $95.00
$400.00 - $599.99 $25.00 $75.00 $125.00
$600.00 or more $35.00 $100.00 $150.00


Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs.

A dimensional weight fee is assessed on UPS ground and air shipments whenever the weight of the box is not appropriate for the size and/or volume of the box.

Occasions Strategic Accounts, Inc. is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.

Can I ship my order to an international location?
Any international orders will be shipped via the best method for the specific destination. The buyer will be charged actual freight charge as well as duties and taxes. Any applicable handling charges will be the responsibility of the customer. Please contact Customer Service at 800-247-1694 for international delivery assistance.

Will I be charged sales tax on my order?
Occasions Strategic Accounts, Inc. is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.

How do I make an additional donation to my order?
You can make an additional donation to the American Cancer Society by clicking on the following link to make an online gift or you can mail a check (please make checks payable to the American Cancer Society) to:

American Cancer Society
Greeting Card Program
Kristen Grant
132 West 32nd Street
New York, NY 10001